Network Support services are typically requested by businesses who do not have the technology resources to effectively manage their internal network. Often these are small and mid-sized businesses that depend upon technology to be successful, but cannot justify hiring an employee with necessary technology training and experience. They outsource network support services to take advantage of the insight and expertise of technology professionals. Larger businesses request network support assistance when technology needs surpass the capabilities of the IT staff or existing support vendor. This typically occurs when implementing large projects or when specialized services are required. CenterLine's network services range from building a new network infrastructure to "cleaning up a mess" created by an employee or technology vendor. We are prepared to respond to urgent problems, and can assist clients with developing an on-going program that increases the functionality, reliability, and stability of their technology. Network Design, Implementation & Support Business owners and managers are not always aware of what technologies are available to them. Even if a business has an IT staff, poor communication within the organization can cause a network implementation to fail. Improper scope and design, inadequate hardware and software purchases, and uncontrolled spending can cause a network implementation to end in disaster. CenterLine assists clients with addressing technology concerns and business needs early in the network design process. We assist management with identifying technology requirements and priorities, designing the proper network solution, and managing the project to ensure implementation success. A support program is then developed to reduce avoidable issues and address unexpected problems. Network Assessments & Capacity Testing Businesses often struggle with reoccurring technology problems and performance issues and don't know how to remedy the situation. Owners and managers are overwhelmed with understanding technology details and frustrated with IT support communication failures. CenterLine assists clients with understanding their existing network infrastructure, internal processes, reoccurring problems, support infrastructure, and capacity for growth. We create a customized assessment that concentrates on key management concerns. The resulting information is compiled into a detailed report, including a corrective action plan that offers concrete solutions to address issues discovered. Monthly Proactive Support Agreements Most businesses are reactive when it comes to addressing technology issues. Attention is given to technology needs only when a problem arises. This may be due to limited available resources or business prioritization. In today's business environment, being reactive costs much more than just fixing the technology problem. Network downtime, lost productivity, and the inability to provide services to clients can make a simple technology issue very expensive. CenterLine assists clients with becoming more proactive. We create customized programs that address key areas of technology support to prevent avoidable downtime and performance issues. During scheduled visits, a checklist of services designed for your business verifies the network is stable, reliable, efficient, and secure. If problems are detected during the proactive visit, a corrective action plan is created to quickly resolve the problems before they have a negative impact. Technology Audits Not-For-Profit organizations, government facilities, and businesses in regulated industries are often required to perform periodic formal technology audits. These audits include pre-determined requirements for official review. CenterLine assists clients with preparing and performing technology audits to fulfill applicable obligations. Hardware & Software Sales & Support Technology hardware and software have become commodities in today's business environment. Equipment can be purchased locally, over the Internet, or through a trusted vendor. It is critical for businesses to ensure they are purchasing the appropriate hardware and software. Many businesses that make purchases to "save a few bucks" end up paying much more to remedy inadequate product specifications and inferior quality of products. CenterLine assists clients with determining the appropriate product specifications, negotiating competitive prices, monitoring the shipping process, and implementing the purchased solution to ensure a successful implementation.